Shipping policy

Calmnes Brand Policies

Shipping Policy

At Calmnes, we work with our production and shipping partner to provide you with high-quality products.

Processing Time

  • Orders are usually processed within 2 to 5 business days.

Shipping Time

  • Delivery takes approximately 10 to 15 business days depending on your location.

  • Delivery times may be longer during high-demand periods, holidays, or due to carrier delays.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number by email.

Shipping Address

Please carefully verify your shipping address before completing your order.

  • Calmnes is not responsible for lost packages caused by an incorrect address provided by the customer.

Return & Refund Policy

At Calmnes, your satisfaction is important to us.

Returns

  • Returns are accepted within 14 days after receiving your order.

  • Items must be unused, in perfect condition, and in their original packaging.

Non-Refundable Items

  • Personalized or sale items are non-refundable.

Refunds

  • Once the returned item is received and inspected, the refund will be processed within 5 to 10 business days.

  • Shipping fees are non-refundable.

Exchange Policy

  • We only replace items that are defective or damaged.

  • If you received the wrong or damaged item, please contact us with photos of the product.

Privacy Policy

At Calmnes, we respect your privacy.

Information Collected

  • Name

  • Shipping address

  • Email address

  • Secure payment information

Use of Data

  • Process your orders

  • Contact you regarding your order

  • Improve your customer experience

Data Protection

  • Your personal information will never be sold to third parties.

Customer Support

For any questions regarding your order, contact us at:

Email: contact@calmnes.com

Thank you for trusting Calmnes.